Categorías: Experts
Building experiences: MoraBanc and DEC, committed to our customers
We become the first company in Andorra to join the biggest independent, not-for-profit Hispanic community that pursues excellence in customer experience. It is much more than innovation: it means engaging with our customers and the banking sector in Andorra.
The Voice of the Customer: the key to innovation
Ascertaining the needs and expectations of customers should be one of the main priorities for all modern companies, since it is the best way to adapt our strategies and achieve maximum customer satisfaction. Not only that, but it also helps to create and strengthen bonds with our customers through the creation of two-way communication relationships and co-creation processes.
5 key aspects of Client Experience
CX has recently taken on a differential value, at a time when all products and services are very similar, and the experiences we have can make a difference.
The “Via Preferent” (healthcare itinerary) and new changes to the healthcare system in Andorra
Recientemente, se han implantado unos cambios, conocidos como la vía preferente, que influyen en la forma de acceder al médico de cabecera y al médico especialista. ¡Infórmate sobre qué significan y sal de dudas!
Management by Ibon Navarro, the MoraBanc Andorra coach
Ibon Navarro tells us about his vision of leadership. We’re talking about basketball, but his ideas can be adapted to the business world.
Socially Responsible Investing is a growing trend
Recientemente, se han implantado unos cambios, conocidos como la vía preferente, que influyen en la forma de acceder al médico de cabecera y al médico especialista. ¡Infórmate sobre qué significan y sal de dudas!
Deposit and investment guarantee protection systems in Andorra
Last October, Act 20/2018 entered into force to regulate the Andorran Deposit Guarantee Fund (FAGADI) and the Andorran Investment Guarantee System (SAGI). For further details read our post.
Agile Methodology: innovation meets common sense
Perhaps you’ve heard about the Agile Methodology, and maybe you’ve even used this approach to work without knowing what it’s called. What’s clear is that Agile Methodology has recently become a must for day-to-day business.
Difficult year for managers of mixed funds
One of Warren Buffett’s best known phrases about markets is “only when the tide goes out do you discover who’s been swimming naked”. It can be applied to most assets, but this year it has been especially relevant to the managers of mixed funds.
Not such a good year
Against this backdrop, diversification, the basic concept behind asset management and the one considered the only free lunch in the investment world, turns out to be rather expensive.