Urgent help
Immediate solutions to your needs
My card has been lost or stolen
In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:
- MoraBanc Digital (Banca online and App)
Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.
- Your phone
Calling Telebanc, our customer service hotline:
– +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
– +376 884 488 if you are calling outside those hours.
Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.
Someone has discovered my password or codes
If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:
- MoraBanc Digital (Banca online and App)
Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.
- Your phone
Calling Telebanc, our customer service hotline:
– +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.
– +376 884 488 if you are calling outside those hours.
Remember: The change will be immediate.
General recommendations
- Check your current account last transactions or your card statements regularly. You can do this at the office, through Online Banking or calling TeleBanc.
- In the event of your cards being stolen, report the theft to the police. We will require a police reportshould we need to override any fraudulent charges.
Any queries?
Write to us and we will respond to you
Information on the processing of personal data
In compliance with Law 15/2003 of 18 December on protection of personal data, the customer authorizes that the applicant’s personal data entered on this form will be incorporated into files owned and managed by MORA BANC GRUP, SA – MORA BANC, SAU (hereafter referred to as “MoraBanc”) to process the requested service and, if necessary, to comply with the contracts finally entered into, and also to ensure correct operational procedures.
The applicant expressly authorises MoraBanc to send him/her commercial and promotional communications for products and services and information on the Bank itself, social or other activities, in hardcopy by post or by electronic means (among others, short messages (SMS) to mobile phones, e-mail, etc.). This consent can always be withdrawn, without retroactive effect.
The fact of filling out this form implies that the applicant acknowledges that the information and personal data provided are true, accurate and correct; otherwise, MoraBanc declines all responsibility for the lack of truthfulness or correctness of the data.
The applicant authorises the data provided to be communicated or shared with third parties forming part of the MoraBanc business group, entities which are primarily active in the financial, insurance and service sectors. The applicant is considered as having been informed of this transfer of information by means of this clause. The applicant accepts that he/she may be sent information on any product or service marketed by these companies.
The data processing manager is MoraBanc. The applicant is hereby informed that the rights of access, rectification, suppression or opposition may be exercised in the terms established in current legislation.
Or call us on +376 884 884