Urgent help

Immediate solutions to your needs

My card has been lost or stolen

In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:

Your Digital Banking

Select the “Block card” option in your “Accounts and cards” section.

Log in


Your phone

Calling TeleBanc, our customer service hotline:

  • 884 884 if you are calling from Andorra.
  • + 34 902 19 21 00 if you are calling from abroad.

The TeleBanc hotline is available from Monday to Friday (except on bank holidays) from 08:45 to 17:45. You can call +34 902 19 21 00 outside those hours.

Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.

Someone has discovered my password or codes

If you think someone knows your Online Banking access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:

Your Online Banking

There is a “Passwords change” option in your “Customise” section.

Log in


Your phone

Calling TeleBanc, our customer service hotline:

  • 884 884 if you are calling from Andorra.
  • + 34 902 19 21 00 if you are calling from abroad.

The TeleBanc hotline is available from Monday to Friday (except on bank holidays) from 08:45 to 17:45.

Remember: The change will be immediate.

 

General recommendations

  • Check your current account last transactions or your card statements regularly. You can do this at the office, through Online Banking or calling TeleBanc.
  • In the event of your cards being stolen, report the theft to the police. We will require a police reportshould we need to override any fraudulent charges.

Any queries?

Write to us and we will respond to you

Or call us on +376 884 884

Would you rather pay us a visit?

Find your closest office.