Urgent help

Immediate solutions to your needs

My card has been lost or stolen

In the event of any of your debit or credit cards being lost or stolen, you should block them immediately. You can request your card be blocked through:

  • MoraBanc Digital (Banca online and App)

Select the card through the ” Cards and Accounts” section, and under the Transactions tab go to “Block card”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

– +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.

– +376 884 488 if you are calling outside those hours.

Remember: This block is final. When the card is blocked, a new card assigned to the same contract will be automatically generated, with a new ID number (known as the card’s PAN) and a new PIN. You will be able to change the PIN on any MoraBanc ATM and pick up your new card in your bank branch within 2 business days.

Someone has discovered my password or codes

If you think someone knows your MoraBanc Digital access password or your transaction codes, change them immediately in order to guarantee the safety of your accounts. You can do this through:

  • MoraBanc Digital (Banca online and App)

Within your personal menu, in the “Settings” section, go to the Security section, change your password or code and select “Confirm”.

Log in

  • Your phone

Calling Telebanc, our customer service hotline:

– +376 884 884 if you are calling from Andorra, from Monday to Friday from 8:45am to 17:45pm, except Bank Holidays in Andorra.

– +376 884 488 if you are calling outside those hours.

Remember: The change will be immediate.


General recommendations

  • Check your current account last transactions or your card statements regularly. You can do this at the office, through Online Banking or calling TeleBanc.
  • In the event of your cards being stolen, report the theft to the police. We will require a police reportshould we need to override any fraudulent charges.

Any queries?

Write to us and we will respond to you

  • Mora Banc Grup, SA, with registered address at Av. Meritxell 96, AD500 Andorra la Vella is the data controller of your personal data contained in this form for the purposes of handling your request. You may at any time access, rectify, delete, restrict, object, request the portability of your data and withdraw your consent by emailing us at: protecciodedades@morabanc.ad. For further information on the processing of personal data by Mora Banc Grup, SA, please see the Privacy Policy on our website.

Or call us on +376 884 884

Would you rather pay us a visit?

Find your closest office.